Troubleshooting
Troubleshooting
First stop is always the log:
%LOCALAPPDATA%\SAFER X REDACT\logs\tray.log. It names the
actual cause.
The tray icon never appeared
- Antivirus quarantined the binary — add the folder to its exclusion list and re-extract.
- Corrupted download — re-download from your confirmation page and extract again.
Tray dot is amber or red
- Amber (licence problem) — the key is missing,
expired, or doesn't match. Re-place your
license.keyin the app-data folder and choose Restart server from the tray menu. - Red (stopped/crashed) — check tray.log. A common cause on a corrupted bundle is the detection engine failing to load; re-download.
Extension badge says OFF
- The companion isn't running — look for the green tray dot; if absent, launch the app.
- Wrong port — the companion listens on
localhost:7731. Don't change it unless you also changed the extension. - Open the popup; it states the exact reason (offline vs licence).
“Submission blocked” banner on an AI site
That is the fail-closed guarantee working. It blocks because the companion is unreachable, the licence is invalid, the seat limit is reached, or the prompt box could not be located after a site redesign. The banner names which. Fix the cause and resend — your text is not lost.
Seat limit reached
Each browser profile counts as one seat for an hour after last use. On Individual (one seat) using two profiles trips this. Wait for the window to lapse or move to a tier with more seats.
Still stuck
Email hello@raphaelamponsah.com
with the contents of tray.log and your platform. Include
your licence name; do not send the license.key file
itself.
Need a hand? hello@raphaelamponsah.com